Privacy Policy
At S99, we take your privacy seriously. We're committed to keeping your personal data safe and making sure you stay in control of how it's used. This Privacy Policy explains how we collect, use, store, share, and protect the information we receive from you when you visit s99.com.
What Data Do We Collect
When you open an account, join a promotion, or make a deposit, we may ask for personal details such as:
- Name
- Email address
- Date of birth
- Residential address
- Phone number
- Identification documents for verification purposes
We also gather technical details about how you use our website. This can include your IP address, device type, browser type, operating system, referral source, length of visit, pages viewed, and click-through rates. Honestly, this kind of data helps us understand how the site is being used and how we can keep it working properly.
Why Do We Collect Data
We collect and use your data for several reasons, including:
- To provide our services, including processing deposits and withdrawals
- To communicate with you about promotions, new features, or important updates
- To personalise your experience on our website
- To comply with regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) checks
- To monitor account activity for suspicious or fraudulent behaviour
- To conduct internal analysis and improve our platform
Some of this is necessary for us to operate the site, and some of it helps us make your experience more relevant. It's pretty much all tied to running S99 safely and properly.
How Do We Share Data
We may share your personal data with:
- Third-party service providers that support our operations, such as payment processors and IT infrastructure
- Regulatory bodies or law enforcement agencies where required by law
- Other entities within our corporate group for operational purposes
We do not sell, rent, or trade your personal information to third parties. Any partner we work with is required to keep your data confidential and handle it responsibly. That's actually a basic part of how we work.
Data Security
Keeping your data secure is a major priority at S99. We use a number of measures to help protect your information, including:
- Industry-standard SSL encryption to secure all data transmissions
- Robust access controls, including password protection for sensitive systems
- Regular security audits and testing by third-party experts
- Continuous updates to our security protocols
No online system can ever be guaranteed 100% secure, but we do take active steps to reduce risk and keep your information protected.
Cookies and Tracking
Our website uses cookies and similar tracking tools to improve your experience, analyse site traffic, and support security functions. They help us remember certain preferences and understand how visitors interact with the site. You can adjust your cookie settings through your browser if you'd like, though turning them off may affect how some parts of the website work.
Your Rights
As a user of S99, you have the following rights regarding your personal data:
- Access: You can request to see what personal data we hold about you
- Correction: If any personal data is incorrect or out of date, contact us and we will update it
- Deletion: Under certain circumstances, you may request deletion of your personal data
If you'd like to exercise any of these rights, please contact us at support@s99.com. We'll review your request and respond as required.
Data Retention
We keep personal information for as long as it's needed to provide our services, meet legal and regulatory duties, and comply with anti-money laundering requirements. In some cases, we may need to hold certain records for a set period even after your account is closed.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make changes, they'll be posted on this page and will take effect immediately. It's a good idea to check this page every now and then so you stay informed about how your information is handled.